We promise and are committed to providing our customers with efficient, professional, ethical and friendly service as follows:

1. Counter service for all transactions is treated within five minutes.

2. Hold at least four seminars / conferences / lectures / lectures / conventions each year.

3. Produces at least two book titles a year based on research report results

4. Collaborations or relationships intertwine with the Malay world at least once a year.

5. Ensure complete forms are received in relation to post-graduate within three working days.

6. Feedback to the complainant should be made within one business day to indicate that their complaint has been considered and will be resolved.